Privacy Policy
Effective date: April 7, 2025
This Privacy Policy explains how LowerPaymentPlans.com (operated by Benchmark Media LLC) collects, uses, shares, and protects your personal information when you use our website or services.
1. Who We Are
LowerPaymentPlans.com is operated by Benchmark Media LLC, a Delaware limited liability. We are a marketing services company -- not a lender, debt collector, credit repair organization, or financial services provider. We connect consumers to licensed, compliant financial services providers.
Contact us: Benchmark Media LLC | 800 N King Street Suite 304-2778 Wilmington, DE 19801 | privacy@benchmarkmedia.io
2. Information We Collect
2.1 Information You Provide
• Contact information: name, email address, phone number, mailing address
• Financial information: estimated monthly debt payments, types of debt, income range
• Identity information: date of birth
• Communications: messages, inquiries, or feedback you send us
2.2 Credit Profile Information (With Your Explicit Consent Only)
With your explicit consent, we use Spinwheel's soft credit pull technology to obtain a summary of your credit profile. This is a SOFT INQUIRY and does NOT affect your credit score. Credit profile information may include: outstanding debt balances, account types, payment history summary, and credit utilization.
We only access this information when you provide explicit written consent during the form submission process.
2.3 Automatically Collected Information
• Device and browser information
• IP address and approximate location
• Pages visited and time spent
• Referring URLs
• Cookie and tracking data (see Section 6)
3. How We Use Your Information
We use your information to:
• Connect you with appropriate financial services partners
• Communicate with you about your inquiry
• Comply with legal obligations
• Improve our website and services
• Prevent fraud and abuse
• Send marketing communications (with your consent)
4. How We Share Your Information
4.1 Financial Services Partners
We share your information with our network of licensed financial services partners, which currently includes: Beyond Finance, ClearOne Advantage, JG Wentworth, Consolidated Credit, Pacific Debt Inc., AMERICOR, Pacific Debt Relief, Steadywise, Century SS, Alleviate Financial Solutions, and Freedom Debt Relief.
These partners may contact you by phone, email, or text message regarding their services.
4.2 Service Providers
We use third-party vendors to help operate our website, process data, and deliver services. These vendors are contractually required to protect your information.
4.3 Legal Requirements
We may disclose information when required by law, court order, or government authority.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4.5 We Do Not Sell Personal Information
We do not sell your personal information to third parties for their own marketing purposes.
5. Your Consent and Communications
5.1 TCPA Consent
By submitting a form on our website, you expressly consent to receive calls, SMS/text messages, and emails from LowerPaymentPlans.com and our connected financial services partners, including via automatic telephone dialing systems (ATDS) or prerecorded messages. Consent is not required to purchase any goods or services.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with services in our Terms of Service and Conditions. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
5.2 Opt-Out
You may opt out at any time by:
• Replying STOP to any text message
• Clicking "unsubscribe" in any email
• Contacting us at privacy@benchmarkmedia.io
6. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
• Remember your preferences
• Analyze site traffic
• Support advertising and remarketing
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
7. Your Privacy Rights
California Residents (CCPA)
You have the right to:
• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your rights
To exercise these rights, contact us at privacy@benchmarkmedia.io.
Other U.S. State Residents
Residents of Virginia, Colorado, Connecticut, and other states with applicable privacy laws may have similar rights. Contact us to make a request.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
9. Data Security
We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure. If you have any questions, comments or requests regarding data security or the privacy policy, please contact us via email at privacy@benchmarkmedia.io.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the site constitutes acceptance of the updated policy.
13. Contact Us
At Benchmark Media LLC, we are committed to resolving your concerns through a process that is both timely and fair. If you have privacy-related questions or requests, a complaint regarding our privacy practices or the handling of your personal information, or any other complaints related to LowerPaymentPlans.com or Benchmark Media LLC we encourage you to contact us directly so we can address your concerns.
You may submit a formal complaint through our dedicated intake channels. Our team will review your submission and work with you toward a resolution.
Primary Complaint Email: privacy@benchmarkmedia.io
Benchmark Media LLC
800 N King Street Suite 304-2778
Wilmington, DE 19801
Your Right to Regulatory Oversight
While we appreciate the opportunity to resolve any issues directly, you have the right to escalate your concerns to government authorities at any time. You may submit a complaint regarding our financial products or services to:
The Consumer Financial Protection Bureau (CFPB): Visit www.consumerfinance.gov/complaint for more information.
State Regulators: You may also contact the relevant regulatory agency in your state of residence.